Shipping policy

Here is a comprehensive, professionally written Shipping Policy tailored for your Shopify store. You can copy and paste this directly into your legal/policy pages.

Shipping Policy

At Biopark Cosmetics, we strive to process and dispatch your orders as quickly and efficiently as possible. Below you will find all the essential information regarding our delivery rates, processing times, and shipping terms.

1. Processing & Delivery Times

  • Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Delivery Estimates:

    • Slovenia: 1–3 business days

    • EU Countries: 3–7 business days

    • Non-EU Europe & International: 5–12 business days (subject to customs handling)

You will receive a shipment notification with tracking details once your order has been dispatched.

2. Shipping Rates & Destinations

We ship locally within Slovenia and internationally to customers worldwide. Shipping fees are applied at checkout based on your delivery destination:

Destination Flat Shipping Rate
Slovenia €4.00
European Union (EU) €7.90
Non-EU European Countries €9.90
International (Rest of World) €12.90
United States (US) €29.90

3. Customs, Duties & Import Taxes (For Non-EU Orders)

For orders shipped outside the European Union (including Non-EU European countries, the United States, and International destinations):

  • Your order may be subject to import duties, taxes, and custom charges incurred once a shipment reaches your destination country.

  • Biopark Cosmetics (Zin d.o.o.) is not responsible for these charges. All fees, customs duties, and import taxes are the sole responsibility of the customer.

4. Order Tracking & Damaged Goods

  • Tracking Your Order: Once your package is shipped, you will receive an email containing your tracking information to follow its journey.

  • Damaged or Missing Items: If your order arrives damaged or if there are any issues with your delivery, please contact us immediately at info@biopark.si with your order number and photos of the item’s condition. We will address these issues promptly on a case-by-case basis.

5. Contact Information & Merchant Details

If you have any questions regarding your shipment or need assistance with an order, please feel free to reach out to us:

  • Trade Name: Biopark Cosmetics, Zin d.o.o.

  • Business Owner: Peter Novšak

  • Email: info@biopark.si

  • Phone: +386 (0)30 919 555

  • Physical Address: Gabrje pri Ilovi Gori 4, 1290 Grosuplje, Slovenia

  • VAT Number: SI10154078

  • Registration / Trade Number: 2294826000

  • Website: https://biopark-cosmetics.com/